Shipping & Returns FAQ
Shipping & Return Policy
We want you to be fully satisfied with your purchase. If you're not, we’re here to help. Please review the following terms and conditions carefully. By placing an order with Broadway Camera, you agree to the policy outlined below.
Return Eligibility
- Returns are accepted within 7 calendar days of the delivery date.
- All returns must be pre-authorized. Returns sent without a valid Return Authorization Number (RA#) will be refused and returned to sender.
- Once an RA# is issued, the item must be shipped back within 10 calendar days.
- Returns must be initiated by contacting us at orders@bccamera.com with your order number, contact information, item(s) to be returned, and reason for return.
Return Conditions
To qualify for a return, all items must:
- Be in brand-new, unused, and resalable condition
- Include all original packaging, accessories, manuals, inserts, and uncompleted warranty cards
- Show no signs of use, wear, or physical damage
- Be returned with a copy of the original invoice or receipt
All returns are subject to inspection. Broadway Camera reserves the right to:
- Deny a return if the item fails to meet these conditions, or
- Apply a restocking fee of 10–25%, depending on the product condition and completeness of the return
Serial numbers and packaging will be verified to ensure authenticity and match with the original purchase.
Non-Returnable Items
The following items are final sale and not eligible for return or exchange under any circumstances:
- Opened media (Memory card, film, paper, software)
- Lights and light bulbs
- Batteries, chargers and other consumables
- Special order items, drones, microphones
- Any product marked specialty, clearance or marked non-returnable
- Action Cameras and gimbals
Shipping & Insurance Responsibilities
- Customers are solely responsible for all costs associated with returning merchandise, including:
- Prepaid shipping
- Full insurance coverage for the declared value of the item
- Secure and appropriate packaging
- Return shipments must be trackable and sent via a reputable carrier.
- Broadway Camera is not liable for any return shipments that are lost, delayed, stolen, misdelivered, or damaged in transit. Title and risk of loss remain with the customer until the return is received and accepted by our returns department.
- It is the customer’s sole responsibility to file any claims with the shipping carrier for issues arising during return transit. Refunds or credits will not be issued for items not received or received damaged due to inadequate shipping.
- If returned merchandise arrives damaged, incomplete, or not in resalable condition, Broadway Camera reserves the right to deny the return or issue a partial refund with applicable restocking fees.
Refunds
- Refunds are issued to the original method of payment after inspection and approval of the return.
- Shipping, handling, brokerage, and insurance fees are non-refundable, except in cases of verified store error or a confirmed defective item.
- Refunds will be adjusted to reflect the removal of any bundle discounts if not all items in a promotional set are returned.
Additional Terms
- Do not fill out manufacturer warranty cards or discard packaging until you are certain you will keep the item.
- All bonus, promotional, or bundled items must be returned for a full refund.
- Broadway Camera is not responsible for any incidental or consequential damages arising from the use of any product sold.
Outbound Shipping & Insurance Policy
Broadway Camera takes great care in packaging and shipping your order. Once your item leaves our facility, it is handled by a third-party courier. Please review the following terms regarding shipping, insurance, and liability:
Standard Shipping Coverage
- All shipments include basic declared value coverage as provided by the shipping carrier (e.g., Canada Post, UPS, FedEx).
- This basic coverage typically only protects up to a limited amount and may not fully reimburse high-value purchases in the event of loss or damage.
Optional Full Insurance
- For added peace of mind, optional full-value shipping insurance is available on request.
- If you would like your order to be fully insured against loss, theft, or damage in transit, please contact us prior to shipment at orders@bccamera.com
- We will provide a quote based on the item value, destination, and carrier options.
Limitation of Liability
- Broadway Camera is not responsible for shipments lost, stolen, delayed, or damaged in transit once handed over to the courier.
- Claims for such issues must be directed to the shipping carrier. We will provide assistance with documentation or claim procedures as needed, but we do not guarantee reimbursement unless additional insurance was purchased.