Shipping & Returns FAQ
Possible Shipment Delays for Orders Outside the Metro Vancouver Area
Due to the recent catastrophic storm that has temporarily closed transportation routes out of the Metro Vancouver area; we would like to inform customers there may be delivery delays for orders that are shipped via the Free Shipping(Expedited ground) option. Customers placing time sensitive orders should consider selecting the Xpresspost™ shipping option to ensure orders are delivered in a more timely manner.
We sincerely apologize for any inconvenience. Please do not hesitate to contact us at firstname.lastname@example.org if you have any questions or concerns.
All orders are processed and fulfilled from our warehouse in the Lower Mainland of BC.
No, unfortunately we do not accept or ship orders outside of Canada.
All orders are processed during business hours, excluding holidays. Orders placed on the weekend will be processed the following business day.
For items that are in stock at our warehouse, orders are generally processed within 24-48 hours. Once your order has been processed and is ready to ship, you'll receive your tracking number from Canada Post. For approximate times via "Free"' and "Expedited" shipping, please see below.
BC 1-3 business days AB 2-3 business days MB 2-4 business days SK 2-4 business days ON 4-6 business days QC 5-8 business days NB 7-9 business days NL 8-9 business days PE 7-9 business days YK 5-7 business days NT 5-7 business days NU 10-12 business days
The shipping rates for orders less than $100.00 is automatically calculated using Canada Post Live Shipping Rates when you begin the checkout process. Free shipping* applies for orders over $100.00
All orders are shipped using Canada Post Expedited Shipping. Xpresspost Shipping at checkout is also available for customers who require a slightly faster delivery time.
*Please note, free shipping is available for non-oversized items. Oversized items or items shipped to NWT, Nunavut, and Yukon may be subject to an additional shipping cost. In certain cases, some items may be too large to ship and will only be available for In-Store Pickup.
In-store pickup is currently unavailable through online orders.
If you wish to pickup a product locally at one of our locations, please contact that store directly to make arrangements.
Unfortunately not, all orders must be paid for in-store at the time of pickup only. If you've accidentally made your payment online for an in-store pickup, we'll have to cancel that order and a new one will have to be placed.
To have an item returned or exchanged, contact Web Sales with the request within the specified period.
Returns are subject to within 7 days, and Exchanges within 14 days.
The item must be with the courier within 5 days of approval.
*The period begins from the date the item was delivered to you.
If you purchased your item at one of our four (4) stores, please remember to bring your original receipt and valid ID in order to process your return.
If you purchased your item online and you are unable to physically return it to our stores, please contact us at email@example.com with your name, order number, and we'll make arrangements to provide you with a prepaid return label.
Shipping Returns are subject to a standard $15.00 shipping and handling fee.
In-store Returns are not subject to charge.
*Products being returned or exchanged are subject to inspection and must be in new condition, with all original packaging and contents. Any products that are missing contents and/or show signs of use will be charged a restocking fee of 20% or more. Broadway Camera reserves the right to refuse returns and/or exchanges for damaged or unsalable items.
Consumable items are not returnable. We do not accept returns or exchanges for batteries, battery chargers, storage media (SD cards), film, paper, lighting equipment, and software (if the original packaging/seal has been opened).
Any products marked as a "Specialty Item", "Clearance Item", "Special Order" , or "Final Sale" are not eligible for return or exchange, these products are final sale.