Shipping & Returns FAQ
Where is my order shipping from?
All orders are processed and fulfilled from our warehouse in the Lower Mainland of BC.
Do you offer international shipping?
No, unfortunately we do not accept or ship orders outside of Canada.
If I place my order today, when can I expect to receive it?
All orders are processed during business hours, excluding holidays. Orders placed on the weekend will be processed the following business day.
For items that are in stock at our warehouse, orders are generally processed within 24-48 hours. Once your order has been processed and is ready to ship, you'll receive your tracking number from Canada Post. For approximate ship times, please see below.
|BC||1-3 business days|
|AB||2-3 business days|
|MB||2-4 business days|
|SK||2-4 business days|
|ON||4-6 business days|
|QC||5-8 business days|
|NB||7-9 business days|
|NL||8-9 business days|
|PEI||7-9 business days|
|YK||5-7 business days|
|NWT||5-7 business days|
|Nunavut||10-12 business days|
How much does shipping cost?
The shipping rates for orders less than $100.00 is automatically calculated using Canada Post Live Shipping Rates when you begin the checkout process. Free shipping* applies for orders over $100.00
All orders are shipped using Canada Post Expedited Shipping. Xpresspost Shipping at checkout is also available for customers who require a slightly faster delivery time.
*Please note, free shipping is available for non-oversized items. Oversized items or items shipped to NWT, Nunavut, and Yukon may be subject to an additional shipping cost. In certain cases, some items may be too large to ship and will only be available for In-Store Pickup.
How does in-store pickup work?
In-store pickup is currently unavailable through online orders.
If you wish to pickup a product locally at one of our locations, please contact that store directly to make arrangements.
Can I pay in advance on the website, and then pick up the item from the store?
Unfortunately not, all orders must be paid for in-store at the time of pickup only. If you've accidentally made your payment online for an in-store pickup, we'll have to cancel that order and a new one will have to be placed.
Is there a time limit to return or exchange an item ordered online?
To have an item returned or exchanged, contact Web Sales with the request within the specified period.
Returns are subject to within 7 days, and Exchanges within 14 days.
The item must be with the courier within 5 days of approval.
*The period begins from the date the item was delivered to you.
How can I return an item?
If you purchased your item at one of our four (4) stores, please remember to bring your original receipt and valid ID in order to process your return.
If you purchased your item online and you are unable to physically return it to our stores, please contact us at firstname.lastname@example.org with your name, order number, and we'll make arrangements to provide you with a prepaid return label.
Shipping Returns are subject to a standard $15.00 shipping and handling fee.
In-store Returns are not subject to charge.
*Products being returned or exchanged are subject to inspection and must be in new condition, with all original packaging and contents. Any products that are missing contents and/or show signs of use will be charged a restocking fee of 20% or more. Broadway Camera reserves the right to refuse returns and/or exchanges for damaged or unsalable items.
Can I return batteries or consumable items?
Consumable items are not returnable. We do not accept returns or exchanges for batteries, battery chargers, storage media (SD cards), film, paper, lighting equipment, and software (if the original packaging/seal has been opened).
What are Final Sale Items?
Any products marked as a "Specialty Item", "Clearance Item", "Special Order" , or "Final Sale" are not eligible for return or exchange, these products are final sale.