Shipping & Returns FAQ
Is there a time limit to return or exchange an item?
Yes, products must be returned to our stores within 14 days of the purchase. If you made your purchase online, the 14 days period begins after the product was delivered to you. For any exchanges, products must be returned within 7 days of the purchase date (for online orders, the return date is 7 days after the product was delivered to you)
How can I return an item?
If you purchased your item at one of our four (4) stores, please remember to bring your original receipt and valid ID in order to process your return.
If you purchased your item online and you are unable to physically return it to our stores, please contact us at firstname.lastname@example.org with your name, order number, and we'll make arrangements to provide you with a prepaid return label.
Products being returned or exchanged are subject to inspection and must be in new condition, with all original packaging and contents. Any products that are missing contents and/or show signs of use will be charged a restocking fee of 20% or more. Broadway Camera reserves the right to refuse returns and/or exchanges for damaged or unsalable items.
Can I return batteries?
Consumable items are not returnable. We do not accept returns or exchanges for batteries, battery chargers, storage media (SD cards), paper, lighting equipment, and software (if the original packaging/seal has been opened). Any products marked as a "Specialty Item", "Clearance Item", "Special Order" , or "Final Sale" are not eligible for return or exchange, these products are final sale.
Where is my order shipping from?
All orders are processed and fulfilled from our warehouse in the Lower Mainland of BC.
Do you offer international shipping?
No, unfortunately we do not accept or ship orders outside of Canada.
If I place my order today, when can I expect to receive it?
All orders are processed during business hours, excluding holidays. Orders placed on the weekend will be processed the following business day.
For items that are in stock at our warehouse, orders are generally processed within 24-48 hours. Once your order has been processed and is ready to ship, you'll receive your tracking number from Canada Post. For approximate ship times, please see below.
|BC||1-3 business days|
|AB||2-3 business days|
|MB||2-4 business days|
|SK||2-4 business days|
|ON||4-6 business days|
|QC||5-8 business days|
|NB||7-9 business days|
|NL||8-9 business days|
|PEI||7-9 business days|
|YK||5-7 business days|
|NWT||5-7 business days|
|Nunavut||10-12 business days|
How much does shipping cost?
The shipping rates for orders less than $100.00 is automatically calculated using Canada Post Live Shipping Rates when you begin the checkout process. Free shipping* applies for orders over $100.00
All orders are shipped using Canada Post Expedited Shipping. Xpresspost Shipping at checkout is also available for customers who require a slightly faster delivery time.
*Please note, free shipping is available for non-oversized items. Oversized items or items shipped to NWT, Nunavut, and Yukon may be subject to an additional shipping cost. In certain cases, some items may be too large to ship and will only be available for In-Store Pickup.
How does in-store pickup work?
It's easy, find what you're looking for on our website, and during the checkout process you can choose from having the item shipped to you, or you can select In-Store Pickup, whichever option works best for you.
You can choose to pick up your order at any of our four (4) locations (Vancouver, Richmond, Surrey or Coquitlam) and when you order is ready the staff will give you a call or email you to let you know. We can hold your items for a maximum of 48 hours for you.
Can I pay in advance on the website, and then pick up the item from the store?
Unfortunately not, all orders must be paid for in-store at the time of pickup only. If you've accidentally made your payment online for an in-store pickup, we'll have to cancel that order and a new one will have to be placed.
Can I send someone else to get my In-Store Pickup order?
No, for our customers protection we are unable to release any orders to someone other than the person who placed the order.